PAIRING · CMDB WITH DISCOVERY / NETWORK DISCOVERY

Freshservice or Lansweeper: which keeps your CMDB record more accurate?

SHORT ANSWER

On our default weights Lansweeper scores 69.8 against 60.8 for Freshservice. Freshservice scores higher on actionability; Lansweeper scores higher on completeness of discovery, data trust and reconciliation, ownership mapping, keeping the CMDB in sync, effort to maintain and pricing clarity.

By The Record Desk · CMDB Alternatives Compare · Published 2026-10-11

How do they compare criterion by criterion?

Freshservice and Lansweeper: criterion scores 0 to 100, with reasons
Criterion	Weight	Freshservice	Lansweeper	Higher
Completeness of discovery	20%	66	70	Lansweeper
Reasons Freshservice: Agentless discovery of devices, software, storage and cloud resources; SaaS discovery on ITAM Pro and service discovery with application dependency mapping on Enterprise; OT, IoT and identities are not documented. Source: Freshservice IT asset management pricing · Read 11 Oct 2026 Lansweeper: Discovery for the network including OT, off-network laptops and cloud; SaaS limited to AI usage tracking on the pages reviewed. Source: Lansweeper homepage · Read 27 Sep 2026
Data trust and reconciliation	20%	54	66	Lansweeper
Reasons Freshservice: Builds the CMDB from discovery data and interdependencies; merging records from several third-party tools is not described. Source: Freshservice IT asset management · Read 27 Sep 2026 Lansweeper: Merges duplicate records on MAC address, serial number and hostname, with ML fingerprinting against 175M+ devices. Source: Lansweeper homepage · Read 27 Sep 2026
Ownership mapping	12%	40	62	Lansweeper
Reasons Freshservice: Asset ownership mapping is not described on the pages reviewed. Source: Freshservice IT asset management · Read 27 Sep 2026 Lansweeper: User data is merged into asset records; an owner workflow is not described. Source: Lansweeper product · Read 27 Sep 2026
Keeping the CMDB in sync	16%	66	72	Lansweeper
Reasons Freshservice: The CMDB is native to the service desk and fed by agentless discovery; sync with an outside CMDB is not described. Source: Freshservice IT asset management · Read 27 Sep 2026 Lansweeper: Sends inventory into ServiceNow, Jira Service Management, HaloITSM, Freshservice and TOPdesk. Source: Lansweeper homepage · Read 27 Sep 2026
Effort to maintain	14%	62	82	Lansweeper
Reasons Freshservice: Agentless discovery cuts manual entry; discovery frequency is not stated on the pages reviewed. Source: Freshservice IT asset management · Read 27 Sep 2026 Lansweeper: Passive detection runs by default, scanning is agentless and an optional agent covers off-network laptops. Source: Lansweeper product · Read 27 Sep 2026
Actionability	10%	84	50	Freshservice
Reasons Freshservice: Problem, change and release management on Pro and Enterprise, service catalog and SLAs from Growth, on the same platform as the CMDB. Source: Freshservice pricing · Read 27 Sep 2026 Lansweeper: Hands data to ITSM tools; no actions of its own are documented. Source: Lansweeper homepage · Read 27 Sep 2026
Pricing clarity	8%	55	90	Lansweeper
Reasons Freshservice: Service desk prices are published per agent ($19 to $99 a month billed annually), but the CMDB comes with separately licensed ITAM plans priced in Asset Units, and the Asset Unit price is not shown. Source: Freshservice IT asset management pricing · Read 11 Oct 2026 Lansweeper: Starter from €270 and Pro from €474 a month, billed annually, as displayed in euros; free up to 100 assets; Enterprise quoted from 10,000 assets. Source: Lansweeper pricing (read again) · Read 11 Oct 2026

What do their record cards show?

Freshservice

Lansweeper

Lansweeper documents MATCHED and Freshservice does not.
Lansweeper documents OWNED more fully than Freshservice (partial against not documented).
Lansweeper documents CURRENT more fully than Freshservice (documented against partial).

How do they differ on price and deployment?

Pricing and deployment as published
	Freshservice	Lansweeper
Pricing	Service desk: Starter $19, Growth $49, Pro $99 per agent per month, billed annually; Enterprise custom; 14-day free trial. The CMDB and asset discovery come with separately licensed IT asset management plans (Growth and above), priced in Asset Units bought in packs of 500: 1 desktop or mobile device = 1 unit, 1 server, VM or network device = 4 units, 1 SaaS user = 1 unit. The Asset Unit price is not shown. Source: Freshservice IT asset management pricing · Read 11 Oct 2026	Free up to 100 assets after a 14-day full trial. Starter from €270 a month (2,000 assets, 1 installation, service desk ticket-enrichment integrations only) and Pro from €474 a month (2,000 assets expandable to 9,000, up to 3 installations, all integrations), both billed annually. Prices were displayed in euros to our browser and may vary by region. Enterprise custom from 10,000 assets, with full API access. Source: Lansweeper pricing (read again) · Read 11 Oct 2026
Deployment	Cloud service desk from Freshworks.	Three systems for the network including OT, off-network laptops and cloud; agentless scanning, an optional IT agent and a traffic sensor.
Type	CMDB with discovery	Network discovery
Best for	IT teams that want the CMDB inside a service desk with published agent prices	IT teams that want a fast, priced, agentless start

Which should you choose?

Choose Freshservice if

Actionability matters most to you (it scores 84)
Completeness of discovery matters most to you (it scores 66)
IT teams that want the CMDB inside a service desk with published agent prices

Choose Lansweeper if

Pricing clarity matters most to you (it scores 90)
Effort to maintain matters most to you (it scores 82)
IT teams that want a fast, priced, agentless start

Where next?

Frequently asked questions

Which scores higher overall, Freshservice or Lansweeper?

Which publishes a price?

Freshservice: Service desk: Starter $19, Growth $49, Pro $99 per agent per month, billed annually; Enterprise custom; 14-day free trial. The CMDB and asset discovery come with separately licensed IT asset management plans (Growth and above), priced in Asset Units bought in packs of 500: 1 desktop or mobile device = 1 unit, 1 server, VM or network device = 4 units, 1 SaaS user = 1 unit. The Asset Unit price is not shown. Lansweeper: Free up to 100 assets after a 14-day full trial. Starter from €270 a month (2,000 assets, 1 installation, service desk ticket-enrichment integrations only) and Pro from €474 a month (2,000 assets expandable to 9,000, up to 3 installations, all integrations), both billed annually. Prices were displayed in euros to our browser and may vary by region. Enterprise custom from 10,000 assets, with full API access.

Which needs less upkeep?

Lansweeper scores 82 on effort to maintain against 62 for Freshservice: Passive detection runs by default, scanning is agentless and an optional agent covers off-network laptops.