REPLACING A TOOL
Replacing Freshservice? Alternatives for keeping the asset record current
SHORT ANSWER
By The Record Desk · CMDB Alternatives Compare · Published 2026-10-11
Why do teams look beyond Freshservice?
Matching records from several third-party tools and ownership mapping are not described on the pages reviewed, and the CMDB needs a separately licensed IT asset management plan whose Asset Unit price is not shown.
Which alternatives score highest?
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, keeping the CMDB in sync, effort to maintain and pricing clarity.
Freshservice scores higher on: actionability.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, keeping the CMDB in sync, effort to maintain and pricing clarity.
Freshservice scores higher on: actionability.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, effort to maintain and pricing clarity.
Freshservice scores higher on: actionability.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, keeping the CMDB in sync and effort to maintain.
Freshservice scores higher on: actionability and pricing clarity.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, keeping the CMDB in sync and effort to maintain.
Freshservice scores higher on: actionability and pricing clarity.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, effort to maintain and pricing clarity.
Freshservice scores higher on: keeping the CMDB in sync and actionability.
Scores higher than Freshservice on: completeness of discovery, data trust and reconciliation, ownership mapping, keeping the CMDB in sync and actionability.
Freshservice scores higher on: effort to maintain and pricing clarity.
Scores higher than Freshservice on: data trust and reconciliation and keeping the CMDB in sync.
Freshservice scores higher on: completeness of discovery, ownership mapping, effort to maintain, actionability and pricing clarity.
When should you stay with Freshservice?
Stay when the service desk and its CMDB fit your size and you value published per-agent pricing and ITIL workflows on one platform.
Frequently asked questions
What is the best alternative to Freshservice?
Axonius scores highest of the alternatives at 83.2, ahead of Lansweeper at 69.8. The right choice depends on which criteria matter most; the calculator re-weights the list.
Is any alternative cheaper than Freshservice?
Options with published prices: Axonius: Device-based: the meter is the number of unique, correlated, deduplicated devices, with tiers from under 500 to 10M+ devices and volume discounts. The pricing page shows a starting figure of $8.55 per asset for 15,000-24,999 assets; other tier figures are not shown. AWS Marketplace price: 500 assets for $90,625 on a 12-month contract, with private offers available. Lansweeper: Free up to 100 assets after a 14-day full trial. Starter from €270 a month (2,000 assets, 1 installation, service desk ticket-enrichment integrations only) and Pro from €474 a month (2,000 assets expandable to 9,000, up to 3 installations, all integrations), both billed annually. Prices were displayed in euros to our browser and may vary by region. Enterprise custom from 10,000 assets, with full API access. runZero: Community Edition free for 100 or fewer assets (30-day retention). runZero Platform starts at $5,000. Free, full-featured 21-day trial. Armis: No list price on armis.com. AWS Marketplace price: Centrix Standard minimum $3,250 a month on a one-month contract; private offers through Armis. JupiterOne: Small-Market $25,000 a year; Mid-Market $50,000 per 12 months up to 200,000 data points; Enterprise $100,000 per 12 months up to 400,000 data points; custom above 1M data points. No free tier or trial mentioned. Device42: Annual subscription based on the number of devices; amounts not published.
Where does Freshservice still lead?
Freshservice holds the highest score in set on no criterion; its strength is the balance across them.